| |
|
|
|
Case Studies
|
|
| Consolidate to standardize |
| For one of the world's largest risk management and advisory conglomerates, WNS consolidated and standardized finance and accounting processes across 30+ operating companies in 40 countries the
Americas, Europe and Africa. The processes, ranging from accounts payable and receivable, T&E, general ledger and management reporting to fiduciary accounting, were delivered using 25 disparate F&A systems By setting up a dedicated finance and accounting center of excellence offshore, WNS reduced the cost of
F&A operations by 40% annually while strengthening financial controls, and increasing productivity and efficiency by 7 percent within the first year of operations.Back to Top |
| |
| Engineering for quick return |
A large retailer with sales of over $1 billion a year outsourced its entire finance and accounting function in order to reduce its finance & accounting and ERP costs. Because of the scale of the sourcing, the client was able to reduce its organization to key roles: the CFO, the controller, and the
assistant controller.
WNS has single point of ownership for managing the F&A processes, application platform implementation and support services.
As a result of this bold change, the retailer was able to reduce its cost of finance and accounting processes to 50 percent, with a commensurate reduction in technology costs. But the savings have only been part of the picture; the company was able to migrate all functions in twelve weeks, ensuring a
smooth transition. The initiative has also resulted in implementation and updating of new finance modules, process improvements including backload reductions and reconciliations, implementation of a
business intelligence system, and reclassification of assets with revenue implications.Back to Top |
| |
| Rapidly reduce cost structure |
When one of the world's largest online travel companies rapidly needed to reduce the cost of its customer care and finance and accounting operations, they turned to business process outsourcing, partnering with WNS.
By leveraging the right onshore and offshore model, WNS delivered $3 million in savings right to the bottom line within the first quarter of going live. After ramping up the operations to over 1,000
people in fewer than nine months, WNS delivered cost savings of over 30 percent on the base run rate. WNS today manages the entire customer care process for the client and a range of their finance and
accounting processes.Back to Top |
| |
| Move costs from fixed to variable |
A major North American airline needed to implement more transparent, efficient and standardized revenue accounting processes within 16 weeks.
By moving onto WNS's proprietary technology, in four months, the airline was able to tap into an entire suite of revenue accounting services, including sales process integration, travel usage management and
reconciliation processes such as billing, coupon matching and accounting. And, as a result, the client moved from fixed FTE costs to volume based pricing, providing greater flexibility in managing costs based on business volumes, reduced operational costs by 30 percent year on year, and increased
revenue potential by reducing turnaround times by 40 percent.Back to Top |
| |
| Retain customers in the face of operating cost reductions |
A leading UK and North American gas and electricity provider sought to fuel its growth by significantly increasing customer service levels in the face of aggressive operating cost reductions.
WNS was charged with quickly transitioning during an increase in customer interaction volumes - 100,000 to 2,300,000 in over eight months, scaling a team from 26 to over 1,500. The scope included all channels of communication including email, white mail and telephone, as well as exceptions billing, a crucial financial back office process which involves accurate billing in order to plug potential revenue leakages.
As a result of the relationship, the client was able to reduce backlogs from 15 million to just over 1 million in 18 months, reduced customer complaints by 80 percent in 12 months, realized over 12 million GBP in revenue by restructuring the debt accrual process and identifying interest leakage in supplier payments, transformed the tariff and measurement system to recover debts in excess of 8 million GBP, all the while increasing customer satisfaction scores by 15 percent in a competitive residential utility market.Back to Top |
|
|